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Yodeler Chat Agent — Your Digital Service Agent for Government

Public agencies receive a high volume of repetitive questions through phone calls, emails, and front desks. These inquiries slow response times, pull staff away from operations, and create inconsistent answers across channels. 
 
Yodeler transforms institutional knowledge into a secure, always-on digital service layer — helping agencies serve the public 24/7 without increasing staff workload or risk.
 
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The Day-to-Day Reality Agencies Are Managing

Every week, staff spend valuable time answering the same questions.
Not because the questions are complex —
but because they come up again and again:
  • Did you receive my application?
  • What happens next?
  • Where can I find the right form?
Most agencies already have the answers.

The challenge is that this information is scattered across too many places — documents, inboxes, shared drives, and staff knowledge.
Over time, this leads to constant interruptions, inconsistent responses, and unnecessary friction for both staff and the public.
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Yodeler is not a chatbot, an FAQ page, or a lightweight AI widget added on top of an existing website.
It’s not designed to answer a few simple questions and pass the rest to staff. And it doesn’t generate responses from public web content.
 

Yodeler is a digital service agent, built on your agency’s own knowledge, policies, and workflows.

In practice, that means:
  • A single, trusted source for official and up-to-date answers
  • A 24/7 service layer that works without increasing staff workload
  • Guidance that reflects real rules, exceptions, and processes, not generic responses

Instead of deflecting questions, Yodeler handles the types of inquiries that interrupt staff throughout the day — and escalates only when human judgment is truly required.
The key difference is control.
Your agency owns the knowledge, logic, and workflows. Yodeler simply operates within them.

Built by Former Government IT & Ops

Yodeler is built and operated by Yodel, a team of former government IT and operations leaders who have firsthand experience dealing with these challenges.
This isn’t a chatbot.
It’s service infrastructure.

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Where This Fits Best

High inquiry volume
High inquiry volume
limit
Limited staff capacity
Seasonal demand
Seasonal demand
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Governance & Control
A centrally managed knowledge base with approved content, full transparency, and answer auditability.
Security & Compliance
Secure hosting, agency-level data isolation, and flexible role-based access control.
Integration with Existing Systems
Seamless integration with existing CRMs, forms, and operational workflows.
Reporting & Measurement

Actionable analytics on usage, deflection rates, and visibility into user inquiry trends.

Accessibility & Public Use
Built for public-facing use and designed to support broad resident access.

 

 

How Agencies Usually Get Started

Question

Agencies don’t come looking for AI.
They come with practical problems:

  • Too many repeat questions
  • Inconsistent answers
  • Staff spending time responding instead of moving work forward

Most start small.
With one high-volume service like applications or permits.

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Once teams see results, Yodeler proves it:

  • Reflects real policies
  • Works without constant oversight
  • Fits existing workflows

No rip-and-replace.
No workflow changes.
Just fewer interruptions and more consistent service.

Tired of spending your time responding to the same questions? 

Be part of what we are building to help agencies operate more efficiently.  

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Frequently asked questions

Is this just a standard FAQ bot?

 No. FAQs don’t stop questions from turning into calls and emails. Yodel focuses on resolving questions before staff get involved. 

Does our IT team have control over the content and agent responses?

 Yes, we work with your agency and IT team to defines content sources, boundaries, and overall AI governance from the start. 

Does this replace human staff?

 No, we work to automate repetitive tasks and question ff can focus on higher-value tasks. 

Has this solution been proven in practice?
Yes, all our clients using Yodel Pass and Yodel Ticketing get our Yodeler chat agent included in their subscription.  Our solution has responded to tens of thousands of requests successfully!  

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